Troubling shooing steps for a Hybrid System (Antennas house to barn and you can watch on your TV as well as phones)

If your cameras are down on a Hybrid System  If is necessary to look at two different areas to see which is having trouble.  Up front, if you have gotten a new router and you previously had a special log in called HOME or LOCAL that allowed you to see the cameras at high speeds on slow internet, but only when at home (phones and computers), the new router is probably the issue.  Your system was locked onto an address with your old router and is still sitting there looking for it.  Since you have a screen/TV already on your system, you do not need to follow the new router steps.  We can recover your equipment through your computer or have you reset your box using the mouse at the TV.  Give us a call and be sure to tell us you have a new router, but that you have a Hybrid System.

For everyone else, you first need to determine which half of the system is down.  Can you see your device listed in the device column of your phone app?  If it appears online but you can't access cameras, your issue is from the router, through the antennas to the barn(s) and the cameras.  It may be that they were re-address and not picked up by the TV box.  If you are using powerline ethernet adapters between the router and the antenna, check them to be sure they have all three lights on.  If you don't have three lights, that's probably your issue.  If you don't use powerline adapters, Do the highlighted antenna restart procedure below.

If your device is listed as offline on your phone app on the device list, the issue is between the router and the TV box.  If you are using Powerline ethernet adpaters, check to see if you have all three lights on.  If you don't, that's your issue.  You can move your TV box next to the router without a TV and plug it in to the router.  This should bring the cameras back up on your phone but you won't have a TV (until you replace the powerline adapters).  If you are using Ethernet cable from the router to the TV box, check this cable/connections.  It is probably bad or loose in a jack.  You can move the TV next to the router using a short ethernet cable to get back online as described above.  If this does not work, leave it at the router and give us a call.

Antenna Restart Procedure.  Unplug and restart your Internet Router.  After it comes back up, restart the house antenna by unplugging and reconnecting the power plug on the power supply, wait a couple minutes then restart the TV box by unplugging the power plug from the back or the wall then reconnecting.  If this does not help, do the following pre-call list and if still nothing, give us a call.

Pre-Call List

• Restart House antenna by unplugging AC power to it and reconnect. Be sure power plug has green LED light (after each step wait a couple minutes and recheck the cameras on the TV)
• Restart the barn equipment.  Most will only need to unplug and reconnect the ethernet switch box.  If you are using an AC antenna power supply like the house antenna (POE and LAN jacks with ethernet connected and an electric cord) unplug and reconnect it and be sure the power supply has a green LED. If you are powering a single camera in the barn with an AC power supply connected to ethernet cables, unplug and reconnect it.  While there, be sure the small switch on the front is set to Default switch with 10 jacks, and Off for a switch with 6 jacks.  Cameras and antenna cable needs to be plugged into jacks 1-4 or 1-8.  Extra jacks do no have power.
• If the house antenna is inside, temporarily run it out of a window and try it, restarting the TV box after moving.  Even if the cameras worked last year in the same location, the antenna channel may have switched and the window or wall is now causing an issue to the new channel.  This happens often.
• If safely possible, check both antennas to see if they have lights under the bottom cover.  The light bar should have more than two green lights if connected properly.  If an antenna has none, that antenna has a bad ethernet cable, a bad power plug or inline voltage adapter, or the antenna is bad.  Before giving up on no lights, move the ethernet cable to the unused jack on the antenna bottom.  If it works, then the primary jack has a corroded or burnt pin.  It is probably going to be necessary to replace that cable before assessing further damage although if the problem was limited to a data pin, and the cable is OK, it may start working.
• If safely possible, reset both antennas (barn first) by pressing a small object such as a ball point pen or nail into the reset hole under the bottom antenna cover and holding it for 15 seconds click for picture.  The antenna must remain connected.  It will take several minutes for the reset process to complete.  Two beeps means it's done resetting.  After each reset, you can power cycle the TV box and check the cameras if they don't come up, proceed to the house antenna and reset it the same way.
• If still down, call us for a scan of your network.  You must have a computer at the Internet location (house).  Windows PC please download and run TeamViewer 11 from our support page or this link.  If you have a newer TeamViewer version, we can't use it.  Download and run  Anydesk.com and open the file.  For Mac users,  please download and install Anydesk.com   Call us at 888-409-7665, during peak periods, we may schedule a time for tech support.