Help Pages

Prior to 2022 most of our system used the app Superlive Plus to control the system.  Recent systems use either Alibi Vigilant Mobile or Eclipseview for phone and tablet interface.  Please use the app as a guide to the correct help pages below.




Tech Support
Riverwind® offers free tech support for your system.  We try to help everyone in a timely manner, but at times we must prioritize.  If you're looking for help programming the app or computer, please watch or have someone watch the videos on the appropriate Help Page (links above).  New customers waiting to set their systems up are given first priority.  If your system has already been setup and is down, it is usually (almost always) a bad or loose ethernet cable/connection or, you've gotten a new router.  The trouble shooting guide below will help you narrow it down. Sometimes, the system is operating, but your phone erased the log in data on an update.  Please reveiw the troubleshooting guides below before calling in for support.  If you're not technically inclined, please find friend or relative to follow the troubleshooting guide below.  It will get most people running again.  It is faster than waiting on phone help and is greatly appreciated.  With success comes more of a December/January tech support flood as everyone turns the cameras on to discover they've gotten a new router, new phone or an ethernet cable goes bad. Please try this on your own first or have someone review the Help and or Troubleshooting guide.  It takes us 30 minutes to figure out that someone unplugged something.

The below troubleshooting guide is meant to be done on a computer.  I'm showing it on this mobile version so that you can follow the steps although you will not be able to use the network scanner from your phone or tablet.

Trouble Shooting For Down Systems 
Right up front, If you have gotten a new router or new internet provider with a new router since the cameras last worked, and you had a "Home" address programmed into your phones at one time, that is probably going to be your issue.  Go to the New Router Page first before continuing. 

If your cameras are down, first determine if they're offline or if your phone possibly erased your log in information on a phone update or new phone transfer.  This happens more with Superlive Plus than with Vigilant Mobile.  In both cases, if you've registered the app, be sure to log the app back in.  In Superlive Plus, check the server list to see if it is empty or if your info is there but it's not connecting.  If it's gone, reenter your info per your original instructions.  If you had registered the phone app, log back in to restore your information.  If you don't have your numbers, ask someone else who has phone access to check.  If not, give us a call and we'll look them up.

Choose a troubleshooting guide.

High Definition Barn System:  You view your cameras on phones but not a TV.  The cameras are connected in the barn with video cable back to the control box.  You may have ethernet cabled cameras in a secondary location, but your primary video box is in the barn.

Hybrid Barn System:  You view on your phones and you have a TV in the house that displays the cameras.  The cameras in the barn(s) are connected to a switch or single camera power supply with Ethernet cable.

Stand-Alone System  You only TV viewing through High Def cameras connected with Ethernet.  Your system is not connected to the Internet.  For now, you must call in, a guide is in the works.

Traditional System   You view your cameras on a TV, they are older analog cameras alone or with a switcher.  In your house to you have a box marked RX that has an antenna and it is connected to the TV. You must call in for help.  This system was discontinued years ago.
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TeamViewer 11 / Anydesk Support

Prior to tech support, please click the below Team Viewer 11 button (using a Windows computer) and run the program. Follow the prompts and approve the installation. A box will appear with your remote ID and password. Leave this on the screen. If closed you must re-run it. It uninstalls on purpose so it will not leave it on your PC. The button link is for Windows. For Mac users, click here to use Anydesk.com .  If you already have a TeamViewer version newer than 11, please use anydesk.com.   At Anydesk.com, click download now, install and run the application. You do not need to register for a trial. Chromebooks and Windows that only operate in S-Mode will not work for tech support.

Network discovery tools
This below buttons are for network discovery programs referenced in the troubleshooting guides.  They are helpful in identifying the barn camera control boxes, antennas and IP cameras on the network (or lack there of).  For windows, you can choose to run rather than install and it will not leave it on your computer.  If you wish to keep it, choose install.  Both are safe, we use them daily.