Help Pages
Help pages contain video's and instructions on how to download and program your app, how to watch your cameras on a computer, and how to operate the PTZ camera (alibi page only).
The below troubleshooting guide is meant to be done on a computer. I'm showing it on this mobile version so that you can follow the steps although you will not be able to use the network scanner from your phone or tablet.
TeamViewer 11 / Anydesk Support
Prior to tech support, please click the below Team Viewer 11 button (using a Windows computer) and run the program. Follow the prompts and approve the installation. A box will appear with your remote ID and password. Leave this on the screen. If closed you must re-run it. It uninstalls on purpose so it will not leave it on your PC. The button link is for Windows. For Mac users, click here to use Anydesk.com . If you already have a TeamViewer version newer than 11, please use anydesk.com. At Anydesk.com, click download now, install and run the application. You do not need to register for a trial. Chromebooks and Windows that only operate in S-Mode will not work for tech support.